Reviews
Had a new hot water heater installed. Fast, professional, and not too hard on the wallet. Will use them for all my plumbing and HVAC needs.
This is a great company!! I will recommend them to anyone!! I had an appointment between 10-12 Chris came at exactly 10:00 am.The sales representative Chris was knowledgeable about the old system we had in our home. He looked at everything told us how old it was, and recommend we invest in a new air & heating system. He was upfront with us about everything they would do. My husband and I felt they went beyond our expectations! Robin and Jeffrey the rest of the crew came out the following Monday on TIME!! and start taking everything out fixing the rotten wood in the closet. Changed the duct system cleaned after themselves. It was like they where never there. On Tuesday our air was running!! My husband spoke with the owner Mr. Sam said he was the nicest, and kindest man ever. The ladies at the front desk were helpful anytime we called the company. This is the best company we have had the pleasure of working with! They also recommend the person that did our cage around it.
Kris is professional, clean, and share great information to me regarding my repair. ???? THANKS from a senior citizen
My husband and I moved into our dream home with a cave dedicated for relaxation/recreation. However, in the summer it was too hot and in the winter it was too cold. We had at least 3 different HVAC companies come to our home to "fix" our airflow issues. We even replaced one of our units and still remained uncomfortable.
Finally, I met Sam Mullins and just happened to mention our AC troubles. He gave me his expert opinion of what he thought was going on and I loved the confidence he had when he was talking about solutions. So I booked an appointment with his company.
Sam and his team came to our home in triple digit heat index weather to give my family some relief. They properly repaired some of the ductwork that was leaking air into the attic, fixed the returns so the air would cycle through properly and they even found a way to push more air to a room that was impossible to get to a comfortable temperature. Before starting the repairs, the air temperature through the vent was close to 70. By the time they finished, it was 56 degrees. I literally wanted to cry because we finally found a company that did the work right, the were efficient, and even followed up weeks later to make sure things were working properly!
This company gets a five star review, but they deserve a much higher rating! We will use them for all of our HVAC, plumbing and whatever residential services they offer. Eric, Vinny, Randy, and Sam are true experts and I strongly recommend them to anyone in need of a reliable, professional, competent company.
Automatic customer for over 15 years. Great service! Keeps airconditioning, heating, plumbing in good working order. Including tankless water heater and most recent installation of whole home generator! Nice to see familiar faces of technicians over several years! Highly recommend as Automatic was recommended to me over 15 years ago!
I usually go with Conway for any HVAC issue I have, but Automatic absolutely gave them a run for their money. From beginning to end, everything was amazing! Communication was consistently great and they will answer any question you ask. I really can't believe how amazing they were. Also, I never felt pressured to hire them. They were completely transparent and offered a complete picture of everything from purchasing to installation. I would definitely recommend. Chris, who came out to give me the quote, was fantastic. The young ladies who are in the office were very kind. The crew that came out to install was awesome. Ten out of 10, across the board!
***UPDATE***
I ran into an issue with my air conditioner (installed two years ago) last week that was causing some major frustrations and Automatic stepped up in a HUGE way! And the issue wasn't even their fault! I am beyond impressed! Everyone at Automatic who's had their hands on this issue has been spectacular and incredibly accommodating! I love working with this company! The quality is seen from top to bottom! The customer service, the products, professionalism, the knowledge, just everything! Absolutely incredible! 1,000,000/10 would recommend. I'm not sure, but they may have gotten a lifetime customer! Fantastic, amazing, wonderful!
Came the same day I called for service. Quickly corrected the problem.
Automatic goes above and beyond for the customer! Whether it's a regular check-up or a weekend work order call. They are there when you need them to be there. They let you know up front when to expect a technician and always deliver. Expect to see photos of what the issue is and the different options you have to address the problem. Whether you are speaking with the owner Sam Mullins or anyone at the office you can expect excellent customer service. Aimee, Kim, Shelby, and Sharon always have a great attitude and are ready to assist with whatever Plumbing, HVAC, or Electrical need one may have. I have had the opportunity to work with Cameron, Kris, Blayze, Dustin, or Chirs as the service and sales team and one can expect these individuals to have integrity and knowledge up front about what they are seeing and the best way to address it. I highly recommend this company they have been a great partner to have and keep the Memphis area Enterprise Rent-A-Car facilities up and running. Thank you Automatic for your support!
Awesome service and great people. We have a service contract with them, which is reasonably priced. When our system broke down they were out the same day and got the unit up and running again that day! I am so pleased with them.
