Vision and Code of Ethics

Vision

To be the very best, most customer focused provider of Air Conditioning, Heating, Plumbing and Electrical products and services. To interact with Customers, Coworkers and the Community with the Highest of Ethics and Professionalism.

Code of Ethics

Customers

• WE WILL SERVE our customers with integrity, competence, and objectivity.
• WE WILL DELIVER to our customers more than we promised through value added services.
• WE WILL PERFORM our work to meet technical codes or better.
• WE WILL EXPLORE each customer situation in sufficient detail and gather sufficient facts to gain an understanding of the problem, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.
• WE WILL RESPECT each customer’s home and property and leave them as clean or cleaner than we found them.

Employees

• WE WILL TREAT our employees fairly.
• WE WILL ASSIGN technical and support personnel to each job in accord with their experience, knowledge, and expertise.
• WE WILL FOSTER training for all our employees on an on-going basis to improve and uphold high performance standards.
• WE WILL HIRE only personnel of high personal integrity.
• WE WILL COMMIT to a culture that is committed to the safety of our employees and our customers.

Professional Responsibility

• WE WILL PERFORM jobs for which we are qualified by our experience and technical competence.
• WE WILL MAKE quality the trademark of the jobs we perform.
• WE WILL STAND behind our work. If needed, we will take care of callbacks with a minimum of inconvenience to our customers.
• WE WILL NOT provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We follow the Golden Rule.
• WE WILL NOT advertise our services in a deceptive manner.
• WE WILL MAINTAIN a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.

Earnings and Pricing

• WE WILL AGREE with our customers independently and in advance on the basis for our fees. They will be reasonable, legitimate, and commensurate with the quality or services we deliver and the responsibility we accept.
• WE WILL MAKE it our moral imperative to maintain a profitable business as part of our responsibility to our employees and our families.
• WE WILL LISTEN to customer complaints about price and remain mindful of the honest value received by the customer and our right to an ethical profit.

Social Responsibility

• WE WILL BE good corporate citizens.
• WE WILL PROTECT the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.
• WE WILL CONTRIBUTE money, time, and labor to charitable causes.

At Automatic Air Conditioning, Heating & Plumbing, we care about doing the right thing - for you, our employees, and our community. We believe that makes all the difference.